Terms & Conditions
Please read the T&C’s carefully before purchasing; by purchasing with MERAKI., you agree to these terms and conditions. These terms and conditions apply to the use of this website, and by accessing this website and placing an order, you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions, you are not permitted to use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You are welcome to print or store these terms for your records.
MERAKI using the trading style MERAKI. own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on MERAKI website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than under the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Please check your order carefully before checkout, as orders cannot be amended once the order is confirmed. We cannot amend any errors once an order is confirmed. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Adding to your order
Our fulfilment and shipping processes are automated, and as such, we are unable to add additional items or make changes to existing orders.
We can not accept any payments over £5000 Via PayPal or Credit Card. These payments will have to be made by debit card or BACS transfer. Any contract for purchases made through the website will be with MERAKI. MERAKI must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. By purchasing these products from our site, you confirm that they're for professional use.
To buy a gift card for someone you do not need to have an account with MERAKI. but to redeem a gift card you must first open an account and provide us with your gel polish qualification(s).
£4.99 plus VAT is the standard delivery charge for most parts of mainland UK. The Channel Islands, Offshore Islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items.
Customs for overseas orders
When ordering goods from MERAKI for delivery outside the United Kingdom, you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You must pay any additional charges for customs clearance; MERAKI has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the UK, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods. If you refuse to pay the charges levied by customs and excise and the goods are returned to us then you will be liable for the return shipping fees, and these will be deducted from any refund due.
Once an order is placed, you will be advised on an estimated dispatch date. Please allow 1 to 10 working days estimated dispatch time. We try to keep our inventory status as current as possible, but in some cases, we may be out of stock of your item. If that is the case, we will issue you with a Credit Note.
All international shipments are charged based on weight and volume. Domestic UK mainland shipments are all one price. We cannot be liable for all and any international import duties and taxes if they occur.
All goods purchased during any promotions are not returnable unless faulty.
Discount Codes & Vouchers
Discount codes cannot be used in conjunction with any other offers and cannot be applied to sale items. We may withdraw or amend any offers at any point without notice.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard, but if there is ever a need to return an item, we do accept returns. Items must not have been opened or used. The packaging of non-nail gel products must be undamaged. Unfortunately, shipping charges cannot be refunded on any refunds or exchanges. We must be notified of any damages and claims within 24 hours of receipt of goods.
Part return of items sold as sets, kits or collections will not be accepted.
Once your order has been collected from us by our courier, you will not be able to cancel your order unless faulty. Any authorised refunds will be in the form of a Credit Note. If you wish to return an item, please notify us in writing using the following model cancellation form;
Send items to: Unit 3/4 Glanmire Business Park, Glanmire, Co.Cork, Ireland
Details to include: Ordered on [*], Name of consumer(s), Address of consumer(s), Date of Purchase and Return.
Any items returned must be within 28 days of receipt.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law but rather a courtesy request. Items marked as being reduced will be exempt from the returns policy.
Returning Custom Items
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they are faulty, not as described, not fit for purpose or any other fault of MERAKI. In this case, please refer to the returns section of this document.
Every effort is made to ensure that all our product imagery is as accurate as possible. Due to colour/resolution settings on electronic devices, the colour representation may differ slightly from the physical product.
MERAKI., Unit 3/4 Glanmire Business Park, Glanmire, Co.Cork, Ireland